job posting

Visitor Experience Associate

  • NonExempt, Regular Part Time

  • Hourly $17.50-$22.50 

  • Reports to: Visitor Services Manager

  • Directs Reports: None

Our Visitor Experience Associates represent the Minnesota Marine Art Museum (MMAM) by warmly greeting and assisting visitors with care and professionalism. They create a welcoming, engaging, informative, and positive environment that encourages meaningful visitor experiences. 

This role is responsible for processing admissions, memberships, retail sales, and program or rental transactions via online, in person, and by phone. They also help ensure the front desk experience is organized, inviting, and responsive to visitor needs, while actively supporting and advocating for the diverse constituents the museum serves. 

Responsibilities will include: 

Visitor Services (75%)

  • Create an inclusive, accessible, and visitor-centered environment. Serve as the primary point of contact, welcoming and assisting visitors in person and by phone.

  • Deliver friendly, proactive customer service by answering questions and anticipating visitor needs.

  • Create a welcoming environment that encourages repeat visits, memberships, and positive word-of-mouth.

  • Process all front desk transactions, including admissions, memberships, retail sales, donations, and program fees. Promote museum memberships, exhibitions, and upcoming programs and events.

  • Maintain and reconcile the point of sale drawer, ensuring accuracy in all sales transactions.

  • Maintain cleanliness and organization of public areas, including the front desk, store, café, and seasonal outdoor spaces.

  • Actively supports and follows museum’s emergency and safety procedures to help ensure a safe environment for visitors, staff, and volunteers.

  • Participate in team meetings and support a culture of hospitality and accountability.

  • Support large- and small- scale museum events, helping create smooth, welcoming experiences for crowds of 1,000+ attendees

  • Support colleagues (staff and volunteer gallery greeters)

Audience Insights (15%)

  • Assisting with visitor studies and data collection, including, but not limited to, conducting visitor intercept interviews and visitor tracking and timing studies

  • Entering and maintaining member and visitor constituent records.

  • Analyzes the constituent journey to identify opportunities that enhance the visitor experience across all museum touchpoints, including entrance, membership, programs, events, and workshops.

Other (10%)

  • Assisting with the enterprise functions of the museum by supporting the Enterprise Manager with assigned tasks, including receiving and shipping packages, maintaining inventory, restocking, cafe upkeep, and general store upkeep

  • First point of contact for volunteers checking in, signing up or changing shifts, as needed

  • Other duties as assigned

Position Specifics:

  • Part-time (up to 32 hours per week)

  • Preferred (To Start) 30 hours per week preferably Thursdays-Sundays (9:45am-5:15pm)

  • Required to work a varied schedule including evenings and weekends, as required. 

  • Work location: on location 100%

  • Benefits: eligible for our part time benefits package including 401(k) retirement plan with employer match, museum membership, retail store discount, and PTO.

Research shows that women and people from underrepresented groups often only apply to jobs if they meet 100% of the qualifications. As no one ever meets 100% of the qualifications, we encourage you to apply if you feel that much of the following matches your experience:

You’ll likely demonstrate: 

  • Excellent customer service and communication skills 

  • Experience with word processing systems, point of sale systems, customer management system software, cloud-based operating systems, and/or the ability to learn new computer software and systems quickly.

  • Retail or customer service experience preferred

  • Museum or arts organization experience preferred

  • Experience working with diverse populations, and advocating for diversity, equity and inclusion preferred

Values - You are a champion of:

  • Centering your work in Relationships and Collaboration.  

  • Stewarding Sustainability, Equity and Hospitality.

  • Operating with Honesty, Transparency and Trust.

  • Being Bold and Brave.

  • Always Enterprising, Always Outstanding.

The Minnesota Marine Art Museum is committed to being an inclusive workplace. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities and audiences we serve. We are dedicated to fair and inclusive employment practices for all individuals.  The Minnesota Marine Art Museum is an equal opportunity employer and will consider requests for reasonable accommodations based on disability or sincerely-held religious beliefs possible without undue hardship.

Mission

To create meaningful art experiences that explore our relationship with water.

Vision 

To spark wonder and create a more compassionate and connected world for all. 

To apply

Please submit your resume, a cover letter, and three references to MMAM by email at hello@mmam.org.  

Open until filled.

Hiring Manager: Mike Linnemann, Director of Development